Sharpen Technologies, developers of the agent-first omni-channel cloud contact centre platform, has secured $15 million in capital growth funding. Continue reading Sharpen Technologies Secures $15 Million in Growth Capital
All posts by Sam Heggie-Collins
Glia (formerly SaleMove) Raises $20M in Series B Funding led by Insight Venture Partners to Transform How Companies Communicate with Customers
Glia (formerly SaleMove), a leading digital customer service platform for financial services companies announced that it has raised $20 million in additional funding led by Insight Venture Partners, and joined by existing investors. Continue reading Glia (formerly SaleMove) Raises $20M in Series B Funding led by Insight Venture Partners to Transform How Companies Communicate with Customers
Helpshift Performance Index: What Customer Service High Performers Do Differently
New proprietary internal data has been released by Helpshift, the company revolutionizing the customer service industry through its intelligent and asynchronous digital messaging platform. Continue reading Helpshift Performance Index: What Customer Service High Performers Do Differently
Liveops Hires Security Expert to Accelerate Virtual Contact Center Innovation
Liveops, Inc., the leading provider of on-demand virtual call centre services, today announced the strategic hire of Vice President of Technology & Security, Paul Leavens. Paul brings more than 20 years of experience working in network and security architecture, cybersecurity and information assurance to Liveops. Continue reading Liveops Hires Security Expert to Accelerate Virtual Contact Center Innovation
8×8 Adds Advanced Contact Centre Capabilities with Google Cloud Contact Centre AI Integration
8×8, a leading communications provider of cloud voice, video, chat and contact centre solutions for over a million users worldwide announced its integration of 8×8 X Series with Google Cloud’s new Contact Centre AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading 8×8 Adds Advanced Contact Centre Capabilities with Google Cloud Contact Centre AI Integration
Nationwide deploys SAS analytics to improve customer experience
Analytics leader SAS is helping Nationwide, the world’s largest building society, to analyse customer interactions more effectively so it can solve members’ problems earlier. A successful proof-of-concept (POC) was able to establish significant inefficiencies as more than half of all email enquiries could be resolved instead by guiding members towards digital channels. Continue reading Nationwide deploys SAS analytics to improve customer experience