Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced the launch of a new Artificial Intelligence (AI)-powered virtual agent. Continue reading Masergy Launches New AI-Powered Intelligent Virtual Agent
All posts by Sam Heggie-Collins
G3 Comms Announces New Group Chief Technology Officer, David Blackburn
David Blackburn is to become Chief Technology Officer of the G3 Comms group. Continue reading G3 Comms Announces New Group Chief Technology Officer, David Blackburn
New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced, RingCentral Persist™, a new solution that enables enterprise customers to maintain communications services in case of an Internet failure at a customer’s location. Continue reading New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations
Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering
Belatrix Software, a leading software development company, has announced that it has launched a newly dedicated chatbot and virtual assistant services offering. The service expansion will allow partners to unlock the potential of chatbots and create powerful customer experiences. Continue reading Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering
Creative Virtual Commended by Frost & Sullivan for V-Person, Its AI-powered Conversational Platform for Customer Experience
Based on its recent analysis of the European AI-enhanced customer self-service market, Frost & Sullivan recognises Creative Virtual with the 2019 European Product Leadership Award for its AI-powered conversational platform for customer experience, V-Person. Its virtual agent, chatbot, and live chat solutions empower enterprises to deliver a personalised, consistent, accurate, and seamless omnichannel engagement. Continue reading Creative Virtual Commended by Frost & Sullivan for V-Person, Its AI-powered Conversational Platform for Customer Experience
Noble Systems to Exhibit Omnichannel Contact Centre and Gamification Solutions at Enterprise Connect 2019
Noble Systems Corporation, a global leader in omnichannel contact centre technology announced that it would display its award-winning Gamification and omnichannel contact centre solutions in booth #1532 at the upcoming Enterprise Connect 2019 Conference, being held March 18 – 20 at the Gaylord Palms in Orlando, Florida. Continue reading Noble Systems to Exhibit Omnichannel Contact Centre and Gamification Solutions at Enterprise Connect 2019