In the first blog of this new series, Colin Hay explores the rise of Web Chat and Co-browsing. He shares 7 tips for blending the two using the latest cloud contact centre solutions to create a complete and satisfying customer experience… Continue reading Making light work of digital channels – 7 chat and co-browsing tips
All posts by Sam Heggie-Collins
Nokia’s Service Operations Center powers Telefónica UK’s drive towards customer-centric operations
Telefónica Group has selected Nokia as its Service Operation Center vendor to support the operator’s journey in the UK from a traditional network-centric operation towards a customer-centric operation with full focus on the customer experience. Nokia’s evolved Service Operation Center (eSOC) platform will be implemented for Telefónica UK’s 32 million customers. Continue reading Nokia’s Service Operations Center powers Telefónica UK’s drive towards customer-centric operations
Avaya and IR elevate alliance and expand availability of Prognosis solution suite
IR, the leading global provider of experience management solutions for unified communications and contact centres announced that through a new agreement for IR Prognosis for UC and Contact Center, Avaya and IR are expanding the market for sales through the Avaya Select Product Program. Avaya customers can now acquire IR’s line of products and services through their existing Avaya agreements, with Avaya providing a single point of contact for IR support. Continue reading Avaya and IR elevate alliance and expand availability of Prognosis solution suite
UiPath Drives Expansion in South Africa with New Head of Sales
UiPath announced today the appointment of Lenore Kerrigan as Head of Sales for South Africa. Based in Johannesburg, Kerrigan will drive sales for the UiPath Enterprise RPA platform throughout the country. Continue reading UiPath Drives Expansion in South Africa with New Head of Sales
3CLogic Welcomes Veteran Dell and EMC Executive as Vice President of Sales
3CLogic, a leading provider of cloud contact centre software announced the appointment of Matt Durkin as Vice President of Sales, where he will lead 3CLogic’s direct and channel sales efforts. In the wake of strong 2018 momentum, Matt will be responsible for growing revenue and extending 3CLogic solution’s reach worldwide. Continue reading 3CLogic Welcomes Veteran Dell and EMC Executive as Vice President of Sales
Frost & Sullivan Selects Cyara as 2018 Global Customer Experience Testing Platform Vendor of the Year
Cyara, provider of the leading customer-experience (CX) assurance platform, has been selected as a Frost & Sullivan Excellence Award recipient. The Frost & Sullivan Excellence Awards recognize companies around the globe that have risen above the competition and demonstrate outstanding performance. Continue reading Frost & Sullivan Selects Cyara as 2018 Global Customer Experience Testing Platform Vendor of the Year