All posts by Sam Heggie-Collins

Partnerships

Synchronoss Teams with Rackspace to Resell Digital Experience Platform (DXP) to Portfolio of Leading International Customers

Synchronoss, a global leader and innovator of cloud, messaging, digital and IoT products announced that Rackspace®, a leading provider of IT as a service, will re-sell its Synchronoss Digital Experience Platform (DXP) to the Rackspace global customer portfolio. Via this collaboration, Synchronoss and Rackspace will help businesses through their digital transformation journey by enabling seamless, frictionless interaction across all customer touchpoints, including online or app, physical retail and call centre. Continue reading Synchronoss Teams with Rackspace to Resell Digital Experience Platform (DXP) to Portfolio of Leading International Customers →

Market Research

CX disconnect in an ‘experience economy’ is putting businesses at risk

Dimension Data revealed the findings of its annual CX Benchmarking Report. It urges organisations to address a “customer experience disconnect” that could lose them business or even jeopardise their chances of survival in competitive markets where consumer loyalty can no longer be taken for granted. Continue reading CX disconnect in an ‘experience economy’ is putting businesses at risk →

Technology

iNet and Vocalcom strengthen ties to grow UK market share with winning customer engagement solutions

iNet and Vocalcom are pleased to announce an exciting initiative for 2019; building on an established 4-year Partnership that has successfully unified and deployed Vocalcom’s world class contact centre technology with iNet’s carrier grade telephony infrastructure. The partnership is now strongly positioned to expand and develop its presence in the UK contact centre market, bolstering an already strong customer base. Continue reading iNet and Vocalcom strengthen ties to grow UK market share with winning customer engagement solutions →

Technology

Avaya Introduces Private Cloud delivery of its New Avaya OneCloud UC and CC solutions

Avaya introduced a new private cloud delivery model of its Avaya OneCloud solutions for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), providing enterprise organizations with a fast, convenient and automated path to the benefits of cloud communications. Continue reading Avaya Introduces Private Cloud delivery of its New Avaya OneCloud UC and CC solutions →

Who's Buying What?

FatPipe and ACS Technologies Digitally Transform Their Contact Centers With Avaya IX Mobility

Avaya announced that FatPipe Networks and ACS Technologies have implemented Avaya IX Mobility to accelerate the digital transformation of their contact centres, enhance smartphone interactions, drive down costs, and deliver better customer experiences. Continue reading FatPipe and ACS Technologies Digitally Transform Their Contact Centers With Avaya IX Mobility →