PRESS RELEASE: LightBound is pleased to announce the addition of Cloud Contact Center solution to their Integrated Voice portfolio yesterday. LightBound’s Cloud Contact Center is an advanced call center management system with more functionality than traditional on-premise hardware PBXs – at a fraction of the cost. The Contact Center solution leverages a SaaS model to deliver a customizable and powerful automated delivery of calls that include ACD, Chat, IVR, WFM, CTI, reports, recordings, remote agents, disaster recovery and much more. Continue reading LightBound Launched Cloud Contact Center Solution
All posts by Sam Heggie-Collins
VertexOne Partners with DC Water to Deliver on its Vision for the Future
PRESS RELEASE: Vertex, a leader in utility customer experience solutions, today announced that DC Water, provider of world-class water services in Washington D.C., selected the VertexOne Cloud CIS, Web & Mobile Self-Service, and Mobile Work Management solutions. The new solutions will be implemented in just 12 months, and will provide DC Water with agile and future-proof technology for its customer service operations. Continue reading VertexOne Partners with DC Water to Deliver on its Vision for the Future
Caring Homes improves enquiry handling and conversions with the help of Echo
PRESS RELEASE: Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact specialist, Echo Managed Services, to enhance the customer journey and provide excellent service to potential new customers. This, in turn, is leading to enhanced conversion rates. Echo’s experienced advisors have been trained to deliver a consistent brand experience across Caring Homes’ entire estate of 62 homes; handle sensitive and potentially distressing enquiries with empathy and understanding; and engage potential customers to provide the correct information and advice for their unique circumstances from the initial point of contact. Continue reading Caring Homes improves enquiry handling and conversions with the help of Echo
Walbrook Capital Markets picks VIA for full communications revamp
PRESS RELEASE: VIA, the business telephony and communications specialist, has completed a modernisation project to provide a leading brokerage firm with a full suite of cloud-based communications solutions at their new premises in London. Walbrook Capital Markets was looking to upgrade its historic trader voice system and a wider telephony network. Continue reading Walbrook Capital Markets picks VIA for full communications revamp
CafeX and Aceyus Team Up to Accelerate Contact Center Innovation
CafeX Communications®, a leading supplier of real-time digital engagement solutions, announced that it has signed a strategic partnership agreement with Aceyus, a global leader in enterprise-level contact center intelligence solutions. This relationship helps businesses of all sizes improve customer service through proactive agent coaching informed by rich analytics. Continue reading CafeX and Aceyus Team Up to Accelerate Contact Center Innovation
8×8 and CarrierSales Team up to Deliver Enterprise Cloud Communications Solutions
8×8 and CarrierSales, a leading master agent for strategic communications and cloud deployments announced a partnership to bring enterprise-grade, cloud contact center and unified communications solutions to businesses of all sizes. With this announcement, CarrierSales will now expand its communications portfolio to enable its network of sales partners to sell 8×8’s Virtual Contact Center and Virtual Office solutions. Continue reading 8×8 and CarrierSales Team up to Deliver Enterprise Cloud Communications Solutions