Jeremy Hamill-Keays of Teleopti takes a look at a favorite subject from a new angle… We are experiencing change all the time, and today, more rapidly so than ever. Products, technologies, the business landscape, expectations – they’re all in a constant state of flux. This is nothing new. How companies are developing a competitive advantage has also changed. Continue reading Very best customer experiences – the new competitive advantage
All posts by Sam Heggie-Collins
FM Outsource launch Cost Reduction Calculator
PRESS RELEASE: FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in creating bespoke customer experience solutions, FM developed the calculator to help businesses evaluate the savings they can make. This shows businesses it is possible to transform their existing call centre into a contact centre that focuses on other customer service channels. Continue reading FM Outsource launch Cost Reduction Calculator
Televerde Celebrates Living Wage Commitment
PRESS RELEASE: The Poverty Alliance is delighted to welcome Televerde as an accredited real Living Wage employer. The Living Wage commitment provides that everyone working at Televerde, regardless of whether they are permanent employees or third-party contractors on site, receive a minimum hourly wage of £8.45. Continue reading Televerde Celebrates Living Wage Commitment