Medallia, the global leader in experience management announced Pandora, the world’s leading jewelry brand known for its customizable charm bracelets, rings, and necklaces, has selected Medallia Experience Cloud to provide a unified view of the customer experience across critical digital touchpoints. Continue reading Pandora Chooses Medallia to Understand and Optimize Digital Experience
All posts by Sam Heggie-Collins
Avaya Extends AI and Cloud Integration with Google Cloud To Provide Customers with More Intelligent, Flexible Solutions
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is furthering its integration with Google Cloud to fully leverage the AI and cloud capabilities of both companies, providing Avaya clients with new capabilities to enhance their customer experience and achieve desired business outcomes. Continue reading Avaya Extends AI and Cloud Integration with Google Cloud To Provide Customers with More Intelligent, Flexible Solutions
Automation Anywhere Launches New RPA Solutions to Respond to Global COVID-19 Pandemic
Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced intelligent automation solutions to empower governments, healthcare organisations and enterprises to implement remote working and business continuity programs as they navigate the challenges caused by COVID-19. Continue reading Automation Anywhere Launches New RPA Solutions to Respond to Global COVID-19 Pandemic
Advisors Excel chooses Talkdesk cloud to support 700 agents
Talkdesk® announced Advisors Excel® selected Talkdesk to power its customer service operations. Frustrated by the inability of their legacy, on-premises system to scale with the company’s significant growth, Advisors Excel chose Talkdesk Enterprise Cloud Contact Center™ to set themselves apart through superior customer experience. Advisors Excel will immediately move 700 agents onto Talkdesk with plans to grow by nearly 4x in 2020. Continue reading Advisors Excel chooses Talkdesk cloud to support 700 agents
Crunch Selects Vonage to Transform Business Communications
Vonage announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering exceptional experiences. Continue reading Crunch Selects Vonage to Transform Business Communications
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders
TTEC, a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that makes CX continuity possible in days—not weeks. Continue reading T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders