TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, announced that it has agreed to acquire privately-owned Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation, for approximately €915 million (approximately C$1.3 billion) consisting of debt and equity, subject to customary closing adjustments. Continue reading TELUS Corporation announces agreement to acquire Competence Call Center through TELUS International
All posts by Sam Heggie-Collins
Kustomer Raises $60 Million To Further Transform Customer Service
Kustomer, the SaaS platform reimagining enterprise customer service, announced it raised $60 million in Series E funding. This latest round of financing was led by Coatue with participation from current investors Tiger Global Management and Battery Ventures. Continue reading Kustomer Raises $60 Million To Further Transform Customer Service
Cerebri AI Announces $7 Million Financing
Cerebri AI, which develops and sells CVX, one of the most sophisticated customer experience (CX) platforms in the world using AI and reinforcement learning to drive customer engagement and financial success announced a capital infusion of $7 million from new investor Arcis Capital Partners and existing investors. Continue reading Cerebri AI Announces $7 Million Financing
Zendesk Talk Partner Edition Expands Amazon Connect Support
Zendesk announced a strategic, go-to-market solution package based upon an enhanced integration between Amazon Connect and Zendesk Talk Partner Edition. Continue reading Zendesk Talk Partner Edition Expands Amazon Connect Support
NICE inContact CXone Powers Record Number of Interactions on Cyber Monday
NICE inContact announced that CXone, the world’s #1 cloud customer experience platform, saw digital interactions soar on Cyber Monday 2019, outpacing the volume of 2018 interactions by 78%. CXone ensured that millions of customers were able to experience seamless digital-first omnichannel interactions with businesses on the highest volume online shopping day of the year. Continue reading NICE inContact CXone Powers Record Number of Interactions on Cyber Monday
Selligent Selected for Cisco SolutionsPlus Program to Deliver Data-Powered Omnichannel Customer Experiences to the Contact Centre
Selligent, the intelligent omnichannel experience platform announced that it has joined Cisco’s SolutionsPlus program, bringing customer experience-driven solutions to Cisco’s customers. Selligent complements Cisco’s new Cognitive and Collaborative Contact Center suite of products, delivering powerful technology that enables businesses to execute and influence the entire customer journey. Continue reading Selligent Selected for Cisco SolutionsPlus Program to Deliver Data-Powered Omnichannel Customer Experiences to the Contact Centre