Promero announced the launch of its SMS Marketing Services. SMS Marketing Services is one of a kind fully integrated cloud based outbound SMS and voice messaging platform that incorporates artificial intelligent Google Assistant BOT, advanced call routing to live agents and full service digital marketing services. Continue reading Promero announces launch of the first SMS Marketing Services with Artificial Intelligent BOT
All posts by Sam Heggie-Collins
Tollring sets sights on strong growth for 2020
Tollring anticipates exceptional growth in 2020, both internally and for its channel partners, following extensive reinvestment. The company has laid the foundations for the year ahead with a major focus on its people, product and processes to drive excellence. Continue reading Tollring sets sights on strong growth for 2020
Chorus.ai Wins 2019 Aragon Research Innovation Award for Conversational AI
Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales teams, has been named a winner of the 2019 Aragon Research Innovation Award for Conversational AI. Continue reading Chorus.ai Wins 2019 Aragon Research Innovation Award for Conversational AI
Bed retailer Dreams to elevate customer experience to ‘unrivalled’ levels
The UK’s most recommended Bed Retailer, Dreams is set to replace its siloed customer engagement platform with a single integrated solution from Netcall that will deliver a seamless experience to customers across all its service channels. Continue reading Bed retailer Dreams to elevate customer experience to ‘unrivalled’ levels
Cromwell puts Confirmit at heart of strategic Customer Experience Programme
Cromwell, a leading UK and international supplier of high-quality industrial tools and services, has launched a strategic Customer Experience (CX) programme, underpinned by Confirmit Horizons, to enhance its long-term commitment to delivering a truly customer-focused service. Continue reading Cromwell puts Confirmit at heart of strategic Customer Experience Programme
TELUS International to Acquire Competence Call Center
TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, is pleased to announce plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation. Continue reading TELUS International to Acquire Competence Call Center