Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, is glad to announce the new version of its worldwide renowned monitoring and reporting suite QueueMetrics. Continue reading Loway Switzerland announces the release of QueueMetrics call centre suite version 19.10
All posts by Sam Heggie-Collins
NICE inContact CXone Delivers World’s Most Comprehensive Digital-first Omnichannel Offering in Contact Centre as a Service (CCaaS) Market
NICE inContact announced the Fall 2019 release of NICE inContact CXone which delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. Omnichannel service experiences are those that do not require customers and agents to start over when switching channels. Continue reading NICE inContact CXone Delivers World’s Most Comprehensive Digital-first Omnichannel Offering in Contact Centre as a Service (CCaaS) Market
Noble Systems Introduces Noble Gamification 2.0
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the release of Noble® Gamification 2.0, adding powerful new functionality to its award-winning employee engagement solution. Continue reading Noble Systems Introduces Noble Gamification 2.0
TTEC Announces Acquisition of FCR
TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, acquired FCR, a U.S.-based digitally enabled customer experience provider focused on the direct to consumer, e-commerce and hypergrowth markets. Continue reading TTEC Announces Acquisition of FCR
IBM Watson Helps Lufthansa Group Optimize Its Customer Service
IBM and the Lufthansa Group have joined forces to establish the Lufthansa AI Studio, a collaboration that will use artificial intelligence (AI) to help address the airline’s business challenges, such as improving customer service. Continue reading IBM Watson Helps Lufthansa Group Optimize Its Customer Service
Authenticity is the key to successful Digital Customer Service’ says Sabio
Digital self-service solutions specialist Sabio has identified authenticity as one of the key defining characteristics of successful virtual assistant and chatbot deployments. Continue reading Authenticity is the key to successful Digital Customer Service’ says Sabio