Leading cloud CRM vendor, Really Simple Systems, has announced the launch of an exciting new enhancement to its software’s analytical features. Continue reading Really Simple Systems CRM Launches New Custom Charts Feature
All posts by Sam Heggie-Collins
Confirmit Appoints MR and CX Expert as Principal Director of CX Consulting
Confirmit has announced the appointment of Howard Lax to the role of Principal Director, CX Consulting. In his role, Lax will support clients in their efforts to design, develop and implement their customer experience vision. Continue reading Confirmit Appoints MR and CX Expert as Principal Director of CX Consulting
RingCentral and Avaya Announce Closing of Strategic Partnership
RingCentral and Avaya announced the closing of their previously announced strategic partnership. Continue reading RingCentral and Avaya Announce Closing of Strategic Partnership
[24]7.ai Extends Messaging Leadership with Industry Leading Conversational AI
[24]7.ai announced that it has expanded its messaging capabilities with advanced conversational AI capabilities. With this release, companies can now enrich messaging channels such as Apple Business Chat, Google RCS and Facebook Messenger with industry-leading conversational AI, sophisticated routing capabilities, and disambiguation of complex intents from [24]7.ai. Continue reading [24]7.ai Extends Messaging Leadership with Industry Leading Conversational AI
Gladly Introduces In-App Chat, JetBlue Among First to Launch New Customer Service Contact Channel
Gladly, the company making customer service radically personal announced a new capability that allows companies to offer live chat from within their branded mobile applications. With this feature, consumers can now chat with customer support teams right from within a company’s native mobile app, without having to go to other places to get help. Continue reading Gladly Introduces In-App Chat, JetBlue Among First to Launch New Customer Service Contact Channel
Airship Receives Highest Product Scores Across All Three Uses Cases in Gartner’s Critical Capabilities for Mobile Marketing Platforms
Customer engagement company Airship announced that it received the highest Product Scores across all three Use Cases in Gartner’s 2019 Critical Capabilities for Mobile Marketing Platforms,1 including the Acquisition, Engagement and Retention Use Cases. A complimentary copy of the report is available here. Continue reading Airship Receives Highest Product Scores Across All Three Uses Cases in Gartner’s Critical Capabilities for Mobile Marketing Platforms