CGI has been awarded a contract by the Disclosure and Barring Service (DBS) to provide IT services which will support its mission of safeguarding vulnerable UK citizens. The contract will last two and a half years, and during this time CGI will transition and manage a number of core IT applications, enabling operational excellence in a stable and secure environment. Continue reading Disclosure and Barring Service selects CGI to deliver secure and trusted safeguarding capabilities
All posts by Sam Heggie-Collins
8×8 and Charterhouse take MacDonald & Company’s global business to the cloud
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, and leading wholesale partner Charterhouse announced global recruitment company MacDonald & Company has selected 8×8 X Series as its worldwide communications solution. Continue reading 8×8 and Charterhouse take MacDonald & Company’s global business to the cloud
Shaw Industries Group Drives Innovation Through NICE Satmetrix
NICE announced Shaw Industries Group Inc., a leading floorcovering provider, has selected NICE Satmetrix as its comprehensive customer experience management solution. Continue reading Shaw Industries Group Drives Innovation Through NICE Satmetrix
SoftBank Chooses Medallia as Customer Experience Platform
Medallia, the global leader in experience management announced that SoftBank has selected Medallia to drive the company’s telecommunications retail customer experience strategy. Continue reading SoftBank Chooses Medallia as Customer Experience Platform
Top tips for introducing agent self-scoring evaluations
Self-scoring, self evaluations, self reflection, whatever you call it, it’s the process where your front-line employees mark their own work, listen back to their own calls and evaluate their own performance against the same guidelines used by the quality team… Continue reading Top tips for introducing agent self-scoring evaluations
NICE Robotic Process Automation and NEVA Named Leader in Intelligent Automation by Leading Analyst Firm
NICE announced that it has been recognized as a Leader in Avasant’s “Intelligent Automation Tools RadarView 2019” report. Avasant noted NICE’s consistent innovation and cutting-edge capabilities for its Robotic Process Automation and NICE Employee Virtual Attendant (NEVA) (attended automation) offerings. For more information about NICE’s rating, please click here. Continue reading NICE Robotic Process Automation and NEVA Named Leader in Intelligent Automation by Leading Analyst Firm