Sonasoft Corp, a leader in innovative eDiscovery and artificial intelligence (AI) solutions, announced that it has jointly signed a definitive purchase agreement to acquire an artificial intelligence (AI) company, Hotify, Inc., and all related interests, assets, and intellectual property. Continue reading Sonasoft Corp Signs Definitive Purchase Agreement to Acquire AI Company, Hotify, Inc. →

SugarCRM announced that it has acquired the Collabspot email integration products from Collabspot Pte Ltd. These tools provide improved integration with email, taking another step towards SugarCRM’s vision to deliver the most intuitive and collaborative user experience whilst eliminating all data entry. Continue reading SugarCRM acquires Collabspot email integration products →

SurveyMonkey, a leading global survey software company, announced that it has entered into an agreement to acquire Usabilla, a leading global Voice of Customer (VoC) technology provider. Continue reading SurveyMonkey to Acquire Usabilla to Expand Enterprise Suite of Customer Feedback Solutions →

The combined company of Spredfast and Lithium announced its new name: Khoros, LLC. The coming together of Spredfast and Lithium as Khoros represents over 15 years of market leadership in marketing, care, and communities. Continue reading Spredfast + Lithium Join Forces as “Khoros” to Offer the Industry’s Best Customer Engagement Platform →

GN Audio has signed an agreement to acquire Altia Systems Inc. (“Altia Systems”). Altia Systems, based in Cupertino, California (USA), is a leading innovative developer of premium video communications solutions utilizing digital multi-camera array technology. Continue reading GN Audio to acquire Altia Systems →

• Rebranding of former Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers Outsourcing into Majorel
• Global presence in 28 countries, leading market positions in Europe, Africa and the Middle East
• Several hundred million Euros to be invested in digital capabilities and expansion in key growth markets
• Bertelsmann’s UK-based customer services business Arvato CRM UK will continue to operate as a separate entity, in a strategic partnership with Majorel Continue reading Bertelsmann and Saham merge CRM outsourcing businesses to launch new firm and plan significant tech investment →