Digital customer engagement company Urban Airship announced that it has acquired Accengage, continental Europe’s largest provider of mobile CRM and push notifications. Together Urban Airship and Accengage now form the world’s largest mobile customer engagement company, with rapidly growing solutions for apps, websites, SMS, email, mobile wallets and other channels. Continue reading Urban Airship Acquires Accengage →

Fusion BPO Services, a global business process and customer engagement service leader has completed the acquisition of Ameridial Inc. – a US-based a leading contact centre outsourcer. Effective January 2019, the Ameridial team will join the Fusion BPO family and operate as a wholly owned subsidiary. Continue reading Fusion BPO Expands Client Portfolio And Capabilities With Acquisition Of Ameridial Inc. →

Comdata, international leader in Customer Interaction & Process Management (CIPM), announced the completion of its acquisition of CCA International (CCAI), one of the top players in France in customer experience outsourcing with revenues of €164m. Continue reading Comdata completes the acquisition of CCA International →

iovox, a global provider of inbound and outbound call tracking solutions, announced the acquisition of France-based provider, WannaSpeak. Continue reading iovox Strengthens International Call Tracking Leadership with Acquisition of WannaSpeak →

The Sabio Group has announced the acquisition of Callware, Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico. The acquisition strengthens Sabio Group’s domestic capabilities establishing them as the largest independent contact centre specialist in Spain. Continue reading Sabio extends workforce optimisation capability with acquisition of Callware →

RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Continue reading RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio →