The Sabio Group has announced the acquisition of Callware, Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico. The acquisition strengthens Sabio Group’s domestic capabilities establishing them as the largest independent contact centre specialist in Spain. Continue reading Sabio extends workforce optimisation capability with acquisition of Callware →

RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Continue reading RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio →

Aspect, a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel solutions announced it has entered into a definitive merger agreement to be acquired by Vector Capital, a leading private equity firm specialising in transformational investments in established technology businesses. Continue reading Aspect Software to be acquired by Vector Capital →

West Corporation, a global leader in technology-enabled services announced its Board of Directors has approved the divestiture of West Revenue Generation Services, LLC (“WRGS”) via a dividend transaction to its shareholders, effective January 1, 2019. Going forward, WRGS will operate as an independent company from West and continue to be owned by affiliates of Apollo Global Management, LLC. Continue reading West Corporation Divests Remaining Legacy Call Centre Operations →

ZephyrTel, a division of ESW Capital focused exclusively on global telecommunications operators, is pleased to announce it has acquired the Interact and Mobile Messaging business units of NewNet Communication Technologies with immediate effect. Continue reading ZT Acquires Both Mobile & IoT Messaging and Interact Business Units From NewNet →

Verint® announced the signing of a definitive agreement to acquire ForeSee®, a leading cloud voice of the customer vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud VoC portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact. Continue reading Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership →