Aspect, a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel solutions announced it has entered into a definitive merger agreement to be acquired by Vector Capital, a leading private equity firm specialising in transformational investments in established technology businesses. Continue reading Aspect Software to be acquired by Vector Capital →

West Corporation, a global leader in technology-enabled services announced its Board of Directors has approved the divestiture of West Revenue Generation Services, LLC (“WRGS”) via a dividend transaction to its shareholders, effective January 1, 2019. Going forward, WRGS will operate as an independent company from West and continue to be owned by affiliates of Apollo Global Management, LLC. Continue reading West Corporation Divests Remaining Legacy Call Centre Operations →

ZephyrTel, a division of ESW Capital focused exclusively on global telecommunications operators, is pleased to announce it has acquired the Interact and Mobile Messaging business units of NewNet Communication Technologies with immediate effect. Continue reading ZT Acquires Both Mobile & IoT Messaging and Interact Business Units From NewNet →

Verint® announced the signing of a definitive agreement to acquire ForeSee®, a leading cloud voice of the customer vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud VoC portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact. Continue reading Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership →

Upland Software, a leader in cloud-based Enterprise Work Management software announced it has acquired Adestra Ltd., a leading provider of enterprise-grade email marketing, transaction and automation software. Adestra’s cloud solution enables over 400 leading brands to understand and engage individual customers with relevant, timely, and effective communications. Continue reading Upland Software Acquires Adestra, Raises Guidance →

Waterfield Technologies (WTI), an industry leading technology organization focused on the delivery of customer experience applications in and around the contact centre, announced the acquisition of Digital DataVoice (DDV), a principle provider of Contact Center solutions that delivers actionable omnichannel experiences across all major industry verticals. Continue reading Waterfield Technologies Announces the Acquisition of Digital DataVoice →