Verint® announced the signing of a definitive agreement to acquire ForeSee®, a leading cloud voice of the customer vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud VoC portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact.
The acquisition will add ForeSee’s causal modeling, predictive analytics and benchmarking to Verint’s existing omnichannel VoC portfolio. The combination will create a new standard for customer experience (CX), marketing and operational executives who want a unified view of the voice of their customers across digital, voice, surveys, email, chat and social media. Both Verint and ForeSee customers will benefit from an innovative vision, backed by the resources and commitment to building the next generation of VoC solutions for organizations looking to elevate their customer experience.
Leading industry analysts agree that voice of the customer solutions are required to gain a complete view of the customer experience. Without this focus, organizations are challenged to truly understand the customer journeys and sentiments that help measure CX impact. Analysts emphasize that CX stakeholders inside organizations must transition from channel centric activities to holistic programs that manage customer interactions in full context across all touchpoints and channels to drive better business outcomes.
“We would like to extend a warm welcome to ForeSee employees. This business combination further solidifies our commitment to customer engagement market leadership, helping organizations achieve their customer experience goals at all levels—from the contact centre to digital channels and across the entire enterprise,” says Elan Moriah, President, Customer Engagement Solutions, Verint. “Combining ForeSee’s deep digital domain expertise with our automation and analytics expertise will accelerate our cloud VoC technology innovation and squarely address the needs of customers to drive better business outcomes by enhancing the customer experience.”
“We are excited to join the Verint team and help take the VoC market to the next level together,” says Jay Sinder, CEO, ForeSee. “Organizations today compete primarily on the basis of customer experience.
A great experience increases customer loyalty and decreases operating expenses, which the Verint-ForeSee combination can uniquely deliver to customers. We believe that our customers will greatly benefit from future technology enhancements and integrations into Verint’s wider customer engagement portfolio.”
To learn more about Verint’s comprehensive cloud VoC portfolio, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
ForeSee® helps companies grow by listening to what matters most—customer voices. ForeSee voice of the customer (VoC) software solutions are designed for business impact, to measure and benchmark a 360-degree view of the customer across every touchpoint in digital, location, and contact center. Global brands in retail, financial services, utilities, and the public sector depend on ForeSee to help them deliver exceptional customer experiences. Visit www.foresee.com to learn more.