Webhelp Group, a leading global BPO and customer experience company announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom Group Inc. (NYSE: OMC). Continue reading Webhelp to acquire Sellbytel →

Splunk, first in delivering “aha” moments from machine data, announced a definitive agreement to acquire VictorOps, Inc., a leader in DevOps incident management. Under the terms of the agreement, Splunk will acquire VictorOps for a total purchase price of approximately $120 million, subject to adjustment, to be paid in cash and Splunk securities. Continue reading Splunk Agrees to Acquire VictorOps →

Dimension Data, and its subsidiary Merchants, a pioneer in the contact centre industry, announced the acquisition of 100% of Millennium 1 Solutions (Millennium), one of Canada’s fastest-growing Business Process Outsourcing (BPO) solution providers, from The Gores Group, for an undisclosed sum. Continue reading Dimension Data Subsidiary Eyes the North American BPO Market with Acquisition of Millennium 1 Solutions in Canada →

West Corporation announced it has acquired the assets of AVOKE from Raytheon Company. AVOKE provides true end-to-end call experience analytics, enhancing West’s comprehensive portfolio of voice, text and unified communication solutions. Continue reading West Corporation Acquires AVOKE →

Astute Solutions, a leader in consumer engagement technologies, announced that it has acquired Wilke Global, a technology company specializing in consumer relations software. Wilke’s solutions are widely adopted by CPG manufacturers around the world, with more than 500 leading CPG brands in more than 60 countries across six continents. Continue reading Astute Solutions Announces Acquisition of Wilke Global →