SYNNEX Corporation and Convergys announced they have reached a definitive agreement in which SYNNEX would acquire Convergys, and integrate it with Concentrix, a wholly-owned subsidiary and top global provider of customer engagement CRM BPO services. The transaction is expected to close by the end of the 2018 calendar year, subject to the approval of shareholders of both companies, regulatory requirements, and customary closing conditions. Continue reading SYNNEX’ Concentrix Division Announces Acquisition of Convergys →

Alcatel-Lucent Enterprise announces the acquisition of a majority stake in Sipwise GmbH, a privately held company based in Brunn am Gebirge, Austria. Sipwise provides core cloud communication solutions and infrastructure for telecom operators enabling them to deploy modern Unified Communication services based on open standards and an extensive API library. Continue reading ALE Holding acquires majority stake in Sipwise →

Dimension Data announced the acquisition of a majority of e2y, an award-winning digital commerce consultancy with a track record for executing state-of-the-art business transformation projects to its global clients, for an undisclosed sum. Continue reading Dimension Data acquires a majority stake in e2y to strengthen global digital commerce capabilities →

Leanplum, the leader in mobile engagement announced the acquisition of Connecto, a provider of AI-powered conversational marketing. With this acquisition, Leanplum is taking the next step forward in transforming the relationship between brands and their customers. By bringing together Connecto’s AI-driven automation with Leanplum’s mobile engagement platform, brands will be able to engage their customers in real-time across a wide range of connected experiences. Continue reading Leanplum Acquires Connecto, a Conversational Marketing Company →

Webhelp Group, a leading global BPO and customer experience company announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom Group Inc. (NYSE: OMC). Continue reading Webhelp to acquire Sellbytel →