Capgemini announced the acquisition of LiquidHub, a digital customer engagement firm that specializes in developing and delivering compelling customer experiences. This acquisition will reinforce Capgemini’s Digital Consulting capabilities in North America and accelerates its portfolio shift in the region. Continue reading Capgemini reinforces its global leadership in digital with the acquisition of customer engagement firm LiquidHub →

Cisco announced the completion of its acquisition of BroadSoft. BroadSoft accelerates Cisco’s cloud strategy and collaboration portfolio by adding the industry’s leading cloud calling and contact centre solutions to Cisco’s leading calling, meetings, messaging, customer care, hardware endpoints and services portfolio. Continue reading Cisco Completes Acquisition of BroadSoft →

Manchester & Hong Kong based Isher Capital, the private equity firm for the contact centre industry based in Manchester and Hong Kong, is on the acquisition trail with a £20m warchest. The firm, which includes in its portfolio alldayPA, myalldayPA and ADP Call Centres amongst others, is aiming to drive revenue from its contact centre businesses from £30m to £100m. Continue reading Contact Centre Private Equity House on the Acquisition Trail with £20m Warchest →

BroadSoft announced that it received notice from the U.S. Department of Justice and the Federal Trade Commission granting early termination of the waiting period under the U.S. Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended, in connection with its pending merger with a wholly-owned subsidiary of Cisco Systems, Inc. (Cisco). Continue reading BroadSoft Obtains Antitrust Clearance for Pending Acquisition by Cisco →

SAP SE and Callidus Software Inc. (doing business as CallidusCloud®) announced that SAP America, Inc. has entered into an agreement to acquire CallidusCloud, the leader in cloud-based Lead to Money (Quote-to-Cash) solutions. Continue reading SAP to Acquire Callidus Software Inc., Will Offer Comprehensive “Front Office” Suite →

Connect Managed Services announces the completion of two significant acquisitions. The first is CoolHarbour, a specialist customer engagement and unified communications consultancy and systems integrator and the second being the assets and technical teams of US based, UVN. Financials of the deals have not been disclosed. Connect Managed Services is backed by, mid-market private equity investor, LDC. Continue reading Connect Managed Services acquires Amazon Connect provider CoolHarbour and the assets of US based UVN →