CLX Communications – a leading global CPaaS (Communications Platform as a Service) provider, has entered into a definitive agreement to acquire the Danish company Unwire Communication for a cash consideration of DKK 148 million on a cash and debt-free basis. The acquisition excludes Unwire Payments & Mobility ApS which has been carved out prior to the acquisition. Continue reading CLX acquires Unwire, strengthening its platform and customer base in the Nordic region →

Hinduja Global Solutions Limited (HGS), announced that its subsidiary Hinduja Global Solutions UK Limited has today entered into a definitive agreement to acquire 57 percent equity stake in Element Solutions LLC, USA, a digital consulting services company, for a consideration of US$ 5 million. The transaction is expected to close in the next 15 days. Continue reading HGS acquires majority stake in Element Solutions →

Plantronics and Polycom announced that they have entered into a definitive agreement under which Plantronics will acquire Polycom in a cash and stock transaction valued at $2.0 billion enterprise value. The transaction has been unanimously approved by the boards of directors of both companies, is subject to regulatory approvals and other customary closing conditions, and is expected to close by the end of the third calendar quarter of 2018. Continue reading Plantronics to Acquire Polycom for $2 billion →

Australian marketing services organisation, Salmat Limited announced that following a strategic review of its business, it has entered into an agreement to sell its Contact Centre business to funds advised by Five V Capital in combination with the Probe Group for $53 million. Continue reading Salmat enters into agreement to sell contact centre business →

Australian BPO provider Probe Group announced, that in partnership with funds advised by Five V Capital, it has entered into an agreement to acquire Salmat’s Contact Business. The transaction will create a market-leading, privately owned Australasian BPO provider with an unparalleled service capability. Continue reading Probe Group enters agreement to acquire Salmat Ltd’s Contact Business →

Customer experience solutions specialist Sabio has announced that it has acquired Bright UK Limited, the customer service data and analysis experts. Bright offers bespoke consultancy and SaaS data solutions that deliver insights to contact centres, allowing them to operate more effectively. It does this through a unique combination of real time customer feedback analysis, comparative benchmarking and employee surveys. Continue reading Sabio raises the game for customer experience with Bright UK acquisition →