Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV, a leading provider of AI Assistant technology. Continue reading Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk
Category Archives: Acquisitions & Mergers
IntouchCX Acquires Mexico-Based Contact Centre Beliveo
IntouchCX has announced the acquisition of Beliveo, a leading nearshore contact centre and business processing outsourcer (BPO) in Mexico. Continue reading IntouchCX Acquires Mexico-Based Contact Centre Beliveo
Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of The Contact Company
Work-from-home (WFH) CX Outsourcer Sensée is thrilled to announce today that it has purchased the business of The Contact Company, a renowned customer service centre based in Birkenhead, Liverpool. Continue reading Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of The Contact Company
Volaris Group Acquires Avencall
Volaris Group announced the acquisition of AVENCALL, a France-based provider of software solutions that supports Call Centers & Public Authorities in their critical and unified communications. Continue reading Volaris Group Acquires Avencall
Vista Equity Partners Completes Acquisition of EngageSmart
EngageSmart, a leading provider of vertically tailored customer engagement software and integrated payments solutions, announced the completion of its acquisition by an affiliate of Vista Equity Partners (“Vista”), a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses, for $23.00 per share in cash, valuing the Company at approximately $4.0 billion. Continue reading Vista Equity Partners Completes Acquisition of EngageSmart
Netcall acquires process improvement provider, Skore
Netcall, a leading provider of AI-powered automation and customer engagement solutions, announces the acquisition of Skore, a Portsmouth-based process improvement platform provider. Continue reading Netcall acquires process improvement provider, Skore