Digital transformation and customer experience specialists, FourNet, have acquired IT infrastructure and security company, C>Ways. This announcement is the latest strategic acquisition by award-winning FourNet which significantly expands its networking and security portfolio. Continue reading FourNet announces strategic investment in C>Ways →

CSS Corp, a global customer experience and technology services provider, announced acquiring Directly’s OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world’s leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model. Continue reading CSS Corp Acquires Directly’s OnDemand Business →

Customer experience platform DISQO announced the acquisition of Feedback Loop, Inc. Feedback Loop’s SaaS technology empowers fast and easy consumer feedback for product and marketing professionals, from early-stage discovery to ideation and design. Continue reading DISQO Acquires Feedback Loop →

Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology. Continue reading Press Ganey Advances Technology via Acquisition of Forsta, A Global Leader in Market Research, Customer Experience and Employee Experience →

Sunrise Software has joined Volaris Group, an operating group of Constellation Software. Volaris is a Canadian company providing market-leading software and services to a variety of industries worldwide. Volaris acquires, strengthens, and grows vertical market software companies. Continue reading Sunrise Software Joins Volaris Group →

Medallia, the global leader in customer and employee experience, announced the acquisition of CXTeam, a leading customer experience consulting firm headquartered in Mexico with customers throughout Latin America. Continue reading Medallia Acquires CXTeam to Accelerate Growth in Latin America →