UserZoom, the pioneer of the Digital User Experience (UX) Insights category, announced the acquisition of Testapic, the leading UX insights company in France. This enables UserZoom to empower more teams across the globe with the high-quality user insights they need to build exceptional digital experiences. Continue reading UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe →

Smarsh, the industry leader in enabling organizations to easily manage risk and uncover the value within their communications data, announced that they have entered into an agreement to acquire TeleMessage, a global leader in mobile messaging and voice capture and archiving. Continue reading Smarsh to Acquire TeleMessage →

Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Solvvy, a leading conversational AI and automation platform for customer support. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact centre and customer support. Continue reading Zoom Drives Contact Centre Expansion with Acquisition of Solvvy →

Babble, a leading UK technology company transforming how ambitious businesses use next generation business tools, has today announced the acquisition of Stockport and Ellesmere Port-based IT and telecoms solution provider, Active. Continue reading Babble strengthens North-West presence with Active acquisition →

Digital transformation and customer experience specialists, FourNet, have acquired IT infrastructure and security company, C>Ways. This announcement is the latest strategic acquisition by award-winning FourNet which significantly expands its networking and security portfolio. Continue reading FourNet announces strategic investment in C>Ways →

CSS Corp, a global customer experience and technology services provider, announced acquiring Directly’s OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world’s leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model. Continue reading CSS Corp Acquires Directly’s OnDemand Business →