Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has acquired Jumper.ai, a Singapore-based leader in omnichannel conversational commerce solutions. Continue reading Vonage Adds Conversational Commerce Solution To Its Product Portfolio With Acquisition Of Jumper.ai →

CallMiner, a leading provider of conversation analytics to drive business improvement, announced that it has acquired OrecX, an audio and screen capture provider for recording, analytics and machine-based learning. Continue reading CallMiner Acquires Audio Capture Provider OrecX →

Wavenet has announced the acquisition of ISL for an undisclosed consideration. Continue reading Wavenet Limited acquires Internal Systems Limited →

Coveo, a Relevance Platform and applied AI leader that transforms digital experiences with AI-powered search, recommendations, and personalization, announced the acquisition of Qubit, a leader in AI-powered personalization technology for merchandising teams, based in London, UK, further accelerating Coveo’s geographic expansion into the UK and European markets. Continue reading Coveo Acquires Qubit →

VHT, a leading provider of customer-experience software, has acquired Survey Dynamix, a provider of customer-feedback technology based in Brisbane, Australia. The acquisition enhances VHT’s Mindful industry-leading customer callback capabilities by adding real-time customer surveys to its suite of customer experience (CX) services. Continue reading VHT Promotes ‘The Voice of the Customer’ with Acquisition of Survey Dynamix →

Genesys®, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a ServiceSM. Continue reading Genesys to Reinvent the Customer Experience Across Enterprises →