Gupshup, a global leader in conversational engagement, announced the acquisition of AskSid, a leading Conversational AI provider to top ecommerce and retail companies around the world. Continue reading Gupshup Acquires AskSid →

Uniphore, the leader in Conversational Automation announced that it has acquired Colabo, an AI-powered knowledge automation solution that specializes in extracting and utilizing information from structured and unstructured documents in real time. Continue reading Uniphore Acquires Colabo to Deliver Knowledge AI and Automation →

Global Intelligent Automation leader Laiye announced its acquisition of Mindsay, a leading European enterprise chatbot and voicebot platform. The addition of conversational artificial intelligence advances Laiye’s goal of becoming the leading provider of next-generation Intelligent Automation software worldwide. Laiye also plans to set up a new R&D hub in Paris. Continue reading Laiye Acquires Mindsay to Lead the Market Shift to Intelligent Automation →

One of the UK’s leading Microsoft-focused Cloud Services and Digital Transformation providers, Content+Cloud, has announced its latest acquisition of Microsoft Dynamics partner, Azzure IT, which helps clients transform how they work by unifying business processes and systems. Continue reading Content+Cloud acquires Microsoft Dynamics specialist Azzure IT →

KONECTA, the leading provider of Spanish-speaking Customer Experience (CX) BPO solutions, has reached an agreement with the Italian company COMDATA to create the sixth largest player in the attractive CX BPO market with close to €2 billion revenues and €300 million EBITDA. Continue reading Konecta merges with Comdata to create a BPO giant →

Quinyx, a world leader in Workforce Management technology, announced that it had completed the acquisition of Concrete, a leading employee engagement, store operations, and task management platform. Continue reading Quinyx acquires Concrete and disrupts the WFM space →