CleverTap, the world’s leading user engagement and retention cloud, has completed the acquisition of Patch, a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps. The terms of the deal have not been disclosed. Continue reading CleverTap Acquires Patch →

Exotel, the largest cloud customer engagement platform in the emerging markets, has announced its acquisition of Cogno AI, an AI-powered omnichannel cloud communication platform. With this acquisition, Exotel adds conversational AI and co-browsing capabilities to its product suite and moves one step closer towards being an AI-powered customer engagement platform. Continue reading Exotel Acquires Cogno AI →

Semafone®, the leading provider of data security and compliance solutions for call and contact centres, announced the appointment of three new board members. Continue reading Semafone Appoints Three New Board Members to Accelerate Global Growth and Innovation →

Wavenet, an award-winning, leading UK supplier of business telecommunication and technology solutions, backed by Macquarie Capital, is advancing its cloud and workspace offering by adding the experience and infrastructure of Excell Group into its solution and service portfolio. Continue reading Wavenet acquires Excell Group →

Sinch AB, a global leader in cloud communications for mobile customer engagement, announces that the acquisition of MessengerPeople has been completed. Continue reading Sinch completes the acquisition of MessengerPeople →

Thoma Bravo, a leading software investment firm, announced the completion of its acquisition of Medallia, a global leader in customer and employee experience, in an all-cash transaction valued at $6.4 billion. Continue reading Thoma Bravo Completes Acquisition of Medallia →