Scorebuddy, the best-in-class contact centre quality assurance platform provider announced that it has acquired CX Moments, a fully integrated text analytics solution that uses AI and machine learning to mine text data and customer conversations delivering critical, data-driven insights and exposing the reasons why customers contact you. Continue reading Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centres →

Infobip Group, a global cloud communications platform company for businesses, and leader in telecom solutions announces it has acquired the number one SMS firewall service provider Anam, combining strengths in messaging security and monetisation, to provide an exceptional portfolio of services that will benefit operators and subscribers alike. Continue reading Infobip Acquires SMS Firewall Business Anam to Create Outstanding Secure Messaging Solutions for Mobile Operators →

WorkWave®, the leading provider of industry-changing software solutions that enable field service companies to reach their full potential, announced its acquisition of Slingshot, the field service market leading provider of customer call centre software, combined with outsourced sales, lead, and customer response services. Continue reading WorkWave Acquires Slingshot, Empowering Customers to Maximize Business Growth →

Genesys®, a global leader in cloud customer experience and contact centre solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. Continue reading Genesys Completes Acquisition of Bold360 from LogMeIn →

Unified Comms, Contact Centre and Cyber Solutions provider, Babble, has announced the acquisition of Sesui. Specialising in fully managed CCaaS solutions, Sesui brings 50 new customers, with sector focus in healthcare and travel, to Babble’s expanding customer portfolio. Continue reading Babble grows in the healthcare and travel sectors with acquisition of Sesui →

Francisco Partners, a leading global investment firm that specializes in partnering with technology businesses, and TPG Capital, the private equity platform of global alternative asset firm TPG, have entered into a definitive agreement with Dell Technologies (NYSE:DELL) to acquire Boomi, a leading provider of cloud-based integration platform as a service (iPaaS). Continue reading Francisco Partners and TPG to Acquire Boomi from Dell Technologies →