VHT, a leading provider of customer-experience software, has acquired Survey Dynamix, a provider of customer-feedback technology based in Brisbane, Australia. The acquisition enhances VHT’s Mindful industry-leading customer callback capabilities by adding real-time customer surveys to its suite of customer experience (CX) services. Continue reading VHT Promotes ‘The Voice of the Customer’ with Acquisition of Survey Dynamix →

Genesys®, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a ServiceSM. Continue reading Genesys to Reinvent the Customer Experience Across Enterprises →

Qualtrics, the leader and creator of the Experience Management (XM) category, announced that it has completed its acquisition of Clarabridge, bringing the leader in omnichannel conversational analytics to the world’s #1 experience management platform. Continue reading Qualtrics Completes Acquisition of Clarabridge →

Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of Swedish digital engagement company Vergic. Bringing Vergic’s digital-first solutions into the Puzzel Customer Service Platform marks another milestone in the company’s vision to power the future of commerce with smart experiences. Continue reading Puzzel acquires Swedish digital engagement company Vergic →

Following the recent news of Macquarie Capital’s large investment, Wavenet announces the latest acquisition of NTS Communications. NTS provide a wide-ranging portfolio of Contact Centre, Unified Communications, Cloud and IT Services to UK and International customers. Continue reading Wavenet acquires NTS Communications →

Zoom Video Communications, Inc., announced that Zoom and Five9 have mutually terminated the merger agreement executed by the parties on July 16, 2021. Continue reading Zoom and Five9 Mutually Agree to Terminate Merger Agreement →