NICE announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools that anticipate customer needs and guide them through their online digital journey with relevant snippets of information. Continue reading NICE Acquires GoMoxie →

Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, announced that the required waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976 (HSR Act) regarding the all-cash acquisition by Sitel Group® expired at 11:59 PM ET on August 9, 2021. Continue reading Sykes Enterprises, Incorporated Provides a Regulatory Update on the Merger →

Verint® announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-leading conversational AI provides brands the ability to orchestrate customer journeys with a connected experience across their channels of choice. Continue reading Verint Announces Acquisition of Conversocial →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has acquired CTIntegrations, a specialized contact centre software development and system integration company based in Austin, Texas. Continue reading Avaya Acquires Contact Center Developer CTIntegrations →

Hootsuite announced its acquisition of Heyday, a Montreal-based conversational AI platform that enables brands to deliver personalized customer experiences through 1:1 messaging conversations. Commerce is rapidly moving onto social and messaging platforms. Continue reading Hootsuite Acquires Conversational AI Leader Heyday →

Nasstar has announced it has completed the acquisition of KCOM National. The acquisition makes Nasstar one of the largest independent providers of managed services in the UK with over 1,200 employees. The existing KCOM National ICT services business will fall under the Nasstar brand within three months. Continue reading Nasstar completes acquisition of KCOM National ICT services business →