Genesys®, a global leader in cloud customer experience and contact centre solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service(SM) vision. Continue reading Genesys Announces Intent to Acquire Bold360 from LogMeIn
Category Archives: Acquisitions & Mergers
Sabio Group acquires voicebot specialist Fonetic
Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions. Continue reading Sabio Group acquires voicebot specialist Fonetic
Confirmit and FocusVision complete transaction to merge
Two of the world’s leading research technology companies – Confirmit and FocusVision – have successfully completed the transaction to merge. The deal closed in quarter one, ahead of the anticipated timeline. Continue reading Confirmit and FocusVision complete transaction to merge
Medallia To Acquire Decibel, Leader in Digital Experience Analytics
Medallia, the global leader in customer and employee experience and engagement, announced it has entered into a definitive agreement to acquire Decibel, a leader in digital experience analytics. Continue reading Medallia To Acquire Decibel, Leader in Digital Experience Analytics
Sabio Group acquires makepositive, expanding focus on Customer Relationship Management
Sabio Group, a leading European full service CX provider, has acquired makepositive, a large UK-based independent Salesforce consulting partner. makepositive will strengthen Sabio’s ability to support customers with transformative cutting-edge CX technologies, particularly addressing the Human Service aspect of the CRM Customer Engagement Centre. Continue reading Sabio Group acquires makepositive, expanding focus on Customer Relationship Management
Sitecore Acquires Boxever and Four51
Sitecore®, the global leader in digital experience management software, announced that it has entered into definitive agreements to acquire Boxever Ltd., a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation and Four51, Inc., a company delivering modern B2B and B2C experiences for enterprise brands. Continue reading Sitecore Acquires Boxever and Four51