Australia’s largest business messaging provider, MessageMedia Group, has welcomed SimpleTexting to its Group. SimpleTexting is a US-based messaging platform with current annualized revenue of over $12 Million and more than 10,000 business customers. Continue reading MessageMedia expands US footprint with acquisition of SimpleTexting →

TELUS International, a digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced that it has entered into an agreement to acquire Lionbridge AI, a market-leading global provider of crowd-based training data and annotation platform solutions used in the development of AI algorithms to power machine learning. Continue reading TELUS International Announces Agreement to Acquire Lionbridge AI →

SAP announced it has completed the acquisition of Emarsys, a leading omnichannel customer engagement platform provider. Terms of the transaction were not disclosed. The Emarsys products will be added to the SAP® Customer Experience portfolio. Continue reading SAP Completes Acquisition of Emarsys →

Five9, a leading provider of the intelligent cloud contact centre, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform.   Continue reading Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform →

Twilio, the leading cloud communications platform, announced the successful completion of its previously announced acquisition of Segment, the market-leading customer data platform. This transaction is valued at approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. Continue reading Twilio Completes Acquisition of Segment, the Market-leading Customer Data Platform →

Avtex, a customer experience (CX) consulting and technology company, announced its acquisition of Aria Solutions, a leader in contact centre and customer experience solutions based in Calgary, Alberta, Canada. Continue reading Avtex Acquires Aria Solutions →