Doxim(R), a leader in Customer Communications Management (CCM) software and services, announced it has acquired Striata, a leading provider of customer communications management solutions specializing in secure digital document presentment, delivery, and data privacy. Continue reading Doxim Acquires Striata, a Leading Digital-First CCM Platform →

Davies, the leading specialist professional services and technology business, today announces the acquisition of ContactPartners, the specialist cloud application provider, delivering bespoke customer contact technologies for the insurance, banking and wider financial services markets. Continue reading Davies continues investment in specialist technology with acquisition of ContactPartners →

Medallia, the global leader in experience management announced it has acquired Sense360, the next generation consumer insights platform. Sense360 provides always-on, consumer and competitive intelligence from buyer and non-buyer segments and answers pressing questions such as what is driving traffic, what are the growth opportunities in a specific market and which competitors are gaining share and why. Continue reading Medallia Acquires Behavioral Consumer Intelligence & Benchmarking Leader, Sense360 →

Astute, a leading customer engagement and Voice of the Customer platform, announced its acquisition of Socialbakers, a market-leading unified social media marketing platform. The acquisition will allow global brands to manage research, content, engagement, social listening and VoC in a single software-as-a-service platform. Continue reading Astute Acquires Socialbakers to Strengthen Customer Experience Offering with Social Media Marketing →

Medallia, the global leader in experience management, announced it has entered into a definitive agreement to acquire Stella Connect, the real-time feedback, coaching and quality management platform for customer service teams. Continue reading Medallia to Acquire Contact Centre Coaching Automation Platform, Stella Connect →

Episerver, a leader in the Gartner Magic Quadrant for Digital Experience Platforms, announced that it has entered into a definitive agreement to acquire Optimizely, the leader in experimentation and optimization. Continue reading Episerver to Acquire Optimizely, the World’s Leading Experience Optimization Platform →