Uniphore, an early leader in Conversational Service Automation (CSA), announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company. Emotion Research Lab is a leading software developer that uses AI and machine learning, to identify emotion and engagement levels in real-time over video-based interactions. Continue reading Uniphore Acquires Emotion Research Lab →

Upland Software, a leader in cloud-based tools for digital transformation, has acquired Second Street Media, Inc., a leading audience engagement cloud software platform. Adding Second Street to Upland’s product portfolio will provide Upland’s customers the power to build promotions and email campaigns that grow revenue, customer databases, and consumer engagement. Continue reading Upland Software Acquires Second Street →

Ideagen Plc, the leading global provider of information management software for highly regulated industries, has announced the acquisition of Huddle. Continue reading Ideagen makes largest ever acquisition with purchase of Huddle →

Unified Comms, Contact Centre and Cyber Solutions provider, Babble, announces the acquisition of UItracomms. The deal continues Babble’s rapid buy and build strategy, which has been complemented by robust organic growth over the last 12 months. Continue reading Babble continues its investment in CCaaS with the acquisition of Ultracomms →

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has entered into a merger agreement with Crescent Acquisition Corp, a publicly-traded special purpose acquisition company. Continue reading LiveVox to merge with Crescent Acquisition Corp →

Mailchimp has acquired Chatitive, Inc., a two-way SMS marketing platform that uses context to deliver personalized and conversational mobile messages direct to consumers. Continue reading Mailchimp Acquires Chatitive, Inc →