LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has entered into a merger agreement with Crescent Acquisition Corp, a publicly-traded special purpose acquisition company. Continue reading LiveVox to merge with Crescent Acquisition Corp →

Mailchimp has acquired Chatitive, Inc., a two-way SMS marketing platform that uses context to deliver personalized and conversational mobile messages direct to consumers. Continue reading Mailchimp Acquires Chatitive, Inc →

Enghouse Systems Limited announced it has acquired Altitude Software which is based in Lisbon, Portugal. Continue reading Enghouse Systems Acquires Altitude Software →

Confirmit, a leading provider of solutions that enable Market Research, Customer Experience and Employee Engagement teams to turn insights into stories that fuel action, announced its intention to merge with FocusVision, a leading provider of customer insights technology. Continue reading Confirmit Announces Intention to Merge with FocusVision →

Hootsuite announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 conversational messaging channels including Instagram, Facebook Messenger, Twitter, WhatsApp, WeChat, SMS, and Chat. Continue reading Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral →

Pegasystems, the software company that crushes business complexity, announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Terms of the deal are not being disclosed. Continue reading Pega Acquires Qurious.io for AI-Powered Speech Analytics →