Unified Comms, Contact Centre and Cyber Solutions provider, Babble, announces the acquisition of UItracomms. The deal continues Babble’s rapid buy and build strategy, which has been complemented by robust organic growth over the last 12 months.
It is the first acquisition following the investment by Graphite Capital at the end of 2020, valuing the business at £90 million.
The acquisition has doubled the size of Babble Contact – experts in enabling organisations to deploy the best technology to create great customer experiences and drive conversational profitability – putting it firmly on course to continue its leadership in CCaaS.
Mark Jordan, MD of Babble Contact, said: “This marks the next phase of our growth strategy. The acquisition of what is an extremely high-quality contact centre specialist, has doubled the size of our contact centre business. It highlights the strength of our ambition to become the leading force in this space as we liberate businesses for the new world of work.”
Matt Parker, Chief Executive of Babble, said: “This year we will continue to acquire innovative and resilient businesses that are making an impact in the market, both to grow the capabilities we can provide to our customers and to fill our business with the best people in the industry. We have another five acquisitions in the pipeline in the next six months, and we’re on track to double our EBITDA run rate to £20m by November 2021.”
Derwyn Jones, CEO at Ultracomms, said: “We are delighted to announce that Ultracomms is now part of Babble. A progressive and ambitious business such as Babble has the capabilities to continue to provide our customers with the technology and expertise they require to further enhance their customer experience.”
Babble already works with over 2,000 organisations in a wide range of sectors – including financial, health and education, travel and accommodation, and public services – by sourcing and deploying the very best cloud solutions to deliver increased efficiency, customer engagement and profitability, whilst protecting customers’ businesses.
About Babble
Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 2,000 organisations in a wide range of sectors – including financial, health and education, travel and accommodation, and public services – by sourcing and deploying the very best cloud solutions to deliver increased efficiency, customer engagement and profitability, whilst protecting customer’s businesses.
In 2020 the company was valued at £90 million after rapidly growing annual revenue to £30m – 95% of which is recurring. With over 10,000 cloud-based users, 10,000 mobile connections and 2,000 CCaaS supported agents, the business remains on track to hit its next revenue target of £100m.
Delivered through long-term client relationships, Babble offers three core solutions to businesses: Babble Comms drives efficiencies through cost saving and productivity improvements; Babble Contact – which has been named as Five9’s EMEA Partner of Year for two consecutive years – increases customer engagement by enabling high quality, positive, productive and ultimately more profitable conversations with customers; and Babble Cyber embeds business resilience by delivering the best cloud-based tools and security available, allowing teams to work the way they want to work.
For more information, please visit https://babble.cloud/
Visit Ultracomms at https://www.ultracomms.com/