Cisco announced the completion of the BabbleLabs acquisition. BabbleLabs’ technology, powered by AI (Artificial Intelligence) and ML (Machine Learning), distinguishes human speech from unwanted noise resulting in enhanced speech quality in communications and conferencing applications. Continue reading Cisco Completes Acquisition of BabbleLabs →

Sabio Group has acquired customer experience solutions specialist Anana. The acquisition supports Sabio’s goal to become the leading player across the European customer experience market, adding scale and significantly strengthening the organisation’s multi-vendor capabilities across EMEA. Continue reading Sabio Group extends customer experience capability with Anana acquisition →

SAP announced it has entered into an agreement to acquire Emarsys, a leading omnichannel customer engagement platform provider. Emarsys enables businesses to engage more effectively and more personally with their customers. Continue reading SAP to Acquire Omnichannel Customer Engagement Leader Emarsys →

Zoovu, the global leader in conversational search and digital buying assistance, announced the company’s merger with German-based data and semantic search experts SEMKNOX. The merger signifies a significant leap forward in personalized online buying experiences with the creation of the first no-code contextual customer experience platform. Continue reading Zoovu and SEMKNOX Merger Ignites Contextual eCommerce Revolution →

Apax Partners has entered into exclusive negotiations with Capgemini in view of acquiring Odigo, leader in Contact-Centre-as-a-Service (CCaaS) solutions principally for large companies. Continue reading Apax Partners signs an agreement with Capgemini in view of acquiring Odigo →

Customer engagement company Airship announced that it has acquired ReplyBuy, a company that pioneered fully integrated solutions for payments over SMS. This move extends Airship’s platform beyond customer engagement to directly enable commerce, as well as power one-to-one customer conversations via two-way SMS. Continue reading Airship Acquires Conversational Commerce Pioneer ReplyBuy →