Woven, an outsourced contact centre, customer management and BPO service provider, announced that it has acquired BYC Aqua Solutions, a large provider of outsourced quality solutions in the Southern hemisphere. Continue reading Woven Acquires BYC Aqua Solutions →

24-7 Intouch announced today that it has acquired Knoah Solutions, a Global BPO and Contact Centre provider. Continue reading 24-7 Intouch Acquires Knoah Solutions →

Playvox announced the acquisition of Trainbox, a learning management software company. Continue reading Playvox Acquires Interactive Learning Startup Trainbox →

Wavenet has announced the acquisition of Portal Voice and Data Limited for an undisclosed consideration. Continue reading Wavenet acquires Portal Voice and Data →

Intouch Insight Ltd announces that on February 11th it has signed a non-binding Letter of Intent (“LOI”) to purchase the assets of an arm’s length North American customer experience measurement company (the “Vendor”), subject to TSX Venture Exchange approval (the “Acquisition”). Continue reading Intouch Insight Ltd. to Acquire a Customer Experience Measurement Company →

TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that it has acquired a majority interest in Serendebyte, an intelligent automation CX solutions provider. Continue reading TTEC Announces Acquisition of Serendebyte →