Aimie Chapple has taken up her new post as head of Capita Customer Management. Continue reading Aimie Chapple joins Capita Customer Management →

Confirmit has announced the appointment of Howard Lax to the role of Principal Director, CX Consulting. In his role, Lax will support clients in their efforts to design, develop and implement their customer experience vision. Continue reading Confirmit Appoints MR and CX Expert as Principal Director of CX Consulting →

The Board of Directors for Conversica, Inc., the leader in Intelligent Virtual Assistants for customer engagement, announced that Jim Kaskade has been appointed Chief Executive Officer, effective immediately. Continue reading Conversica Appoints Jim Kaskade as Chief Executive Officer →

Leading contact centre, customer service and BPO service provider, Woven, has announced the appointment of Tim Collins as its new Chief Financial Officer. Continue reading Woven announces appointment of new chief financial officer →

LivePerson, a global leader in conversational commerce solutions announced the hiring of Craig Berman to lead the company’s internal and external communications strategy as Senior Vice President, Global Communications. Continue reading LivePerson names Craig Berman Senior Vice President, Global Communications →

NTT Ltd. the world-leading global technology services provider, has announced Andy Cocks as its Chief Go-to-Market Officer. Cocks joins NTT’s Global Executive team after successfully leading NTT’s Go-to-Market business in the Asia Pacific region, and more recently as Chief Technology Officer. Continue reading NTT Ltd. Appoints Andy Cocks As Chief Go-To-Market Officer →