Aimie Chapple joins Capita Customer Management

Aimie Chapple has taken up her new post as head of Capita Customer Management.

Joining at a critical time in Capita’s multi-year transformation, Aimie will oversee our division, which works with high-profile clients across a range of sectors, from national charities to utility companies and world-class tech innovators.

Aimie worked for more than 20 years at Accenture, holding a series of senior positions, including Chief Innovation Officer for UK and Ireland. She is a non-executive director of Learning Technologies Group.

She will be responsible for driving growth and innovation across the division, which employs more than 30,000 people in the UK, South Africa India and Europe. Capita is focused on investing in new digital technologies and building on the expertise of its people to create better outcomes for clients.

Aimie said: “I’m really excited to get started at Capita Customer Management. With new advancements in AI and automation, we are focusing on delivering solutions for some of the world’s best known and best loved brands.

“I’m joining a team which already has an outstanding reputation because of its ability to deliver smooth and simple customer experiences across all channels. I’m committed to investing in our people to further set us apart from our competitors.”

Jon Lewis, Chief Executive Officer, Capita, said: “I am delighted to welcome Aimie to Capita. Aimie joins in the second year of our multi-year transformation, and I am confident she brings the skills to help deliver the next phase of growth for our Customer Management division. I very much look forward to working with Aimie.”