Five9, a leading provider of the intelligent cloud contact centre, announced recognized product leader and innovator Anand Chandrasekaran has joined the company as EVP of Product Management. Continue reading Five9 appoint Anand Chandrasekaran as Executive Vice President of Product Management →

Volkswagen Group UK has appointed Nick Ratcliffe as its Customer Experience Director, with the goal of ensuring continued quality and customer satisfaction across the Volkswagen Group UK brands of Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, Audi, SEAT and ŠKODA. Continue reading Volkswagen Group appoints Customer Experience Director →

Helmut Reisinger, CEO of Orange Business Services, announces Executive leadership changes, effective as of 1 July 2019. Continue reading Orange Business Services Executive Board evolves to support its ambition to become a leader in the Internet of Enterprises →

Content Guru, the world’s largest independent provider of Customer Engagement and Experience solutions, has expanded its global leadership team with the appointment of new Chief Information Officer, Jonathan Oliver. Continue reading Content Guru Continues to Grow with New Chief Information Officer →

PCI Pal, the secure payments provider to contact centres, announced that Darren Gill has been promoted to Chief Revenue Officer (CRO) and César Branco has relocated to the US and takes up the position as North American Senior Telephony Architect to continue its global momentum. Continue reading PCI Pal Continues Global Momentum with New Company Appointments →

Conversocial, the leading digital customer care platform, announced that Ido Bornstein-HaCohen was promoted to CEO to further the company’s promise to completely revolutionize the 60-year-old customer service industry. Founder and former CEO Joshua March will remain on the company’s board. Continue reading Conversocial Promotes Ido Bornstein-HaCohen to Chief Executive Officer →