Carousel Industries, a leading national IT, managed services and cloud provider with an unwavering focus on ensuring customer success, continues to expand its Contact Center Solutions practice naming contact centre industry veterans Pundari Pothini as Director of Customer Experience Technology and Andrew Rogers as Director of Contact Center Technology. Continue reading Carousel Industries Adds Key Technical Leaders to Rapidly Growing Contact Centre Solutions Practice →

Edify Labs, the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced the appointment of marketing veteran Candace Sheitelman to the position of Chief Marketing Officer (CMO). Sheitelman brings more than two decades of marketing expertise to the company, much of that focused on the contact center and customer experience space. Continue reading Edify Labs Names Chief Marketing Officer →

Leading Marketing Automation provider Act-On Software announces leadership appointments of two high-growth technology veterans as the Portland-based company advances in the space. Senior Vice President of Marketing, David Greenberg, and Chief Product Officer, Aaron Johnson, each bring more than 20 years of proven experience to the Act-On executive team. Continue reading Renowned Leaders of Evolving Tech Industry Join Act-On Executive Team →

Cherwell Software, a global leader in service management, has announced the appointment of Roger Sowerbutts as sales director of UK, Ireland and France, and Pierre Aeschlimann, solution and sales strategist & evangelist to its EMEA leadership team. Continue reading Cherwell Software strengthens EMEA team to build sales and partner programmes across Europe →

Astute, trusted by the world’s most innovative brands to deliver better customer engagement announced the addition of Phil Hoey and Dave Butler to their executive team. Hoey will serve as CFO and Butler as VP North America Sales, both reporting to CEO Ray Carey. Continue reading Astute Welcomes New Additions to Executive Team →

Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, announced the addition of Tim Battis as Executive Vice President of Global Sales. Battis will report to Kofax Chief Executive Officer Reynolds C. Bish, and be responsible for all sales functions on a global basis. Continue reading Tim Battis Named as Kofax’s Executive Vice President of Global Sales →