8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced the appointment of Michael Armer as Vice President and Chief Information Security Officer and the completion of its third successful FISMA/NIST compliance audit by a federally certified auditor. Continue reading 8×8 Appoints Chief Information Security Officer and Completes Stringent FISMA/NIST Compliance Audit →

Genesys®, the global leader in omnichannel customer experience and contact centre solutions announced Tony Bates as its new chief executive officer (CEO), with immediate effect. Bates succeeds Paul Segre, who will continue with Genesys as chairman of the company. Continue reading Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO →

Carousel Industries announced it has named Stephen Drew as Vice President of Contact Center Solutions. Reporting to Carousel’s Chief Technology Officer Jason Viera, Stephen will lead strategic direction for the company’s rapidly growing Contact Center practice. Continue reading Carousel Industries names Stephen Drew as VP of Contact Centre Solutions →

Global B2C marketing automation company Selligent Marketing Cloud announced that Niki Hall has joined as Chief Marketing Officer (CMO), leading the company’s global go-to-market strategy, including demand generation, product, client, partner and field marketing and communications, and brand initiatives. Continue reading Selligent appoint new CMO from Five9 to drive global marketing strategy →

Noble Systems, a global leader in omnichannel contact centre technology solutions announced that it has reached a new milestone in its 30-year history, surpassing 500 employees. Continue reading Noble Systems Hires Its 500th Employee →

Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) provider, has named Brandon Knight to the role of Senior Vice President of Channel Sales. Knight will provide the strategic direction for Serenova’s channel partners around the world, focusing primarily on engaging current partners to continue to drive the adoption of Serenova’s innovative contact centre solutions. Continue reading Serenova Accelerates Partner Program with Brandon Knight Named SVP of Channel Sales →