West Corporation announced that Anup Nair is joining as Chief Information Officer (“CIO”), a newly created position. As CIO, Anup will have oversight of West’s technology strategy including systems integration and development, infrastructure, information security and data analytics. Continue reading Anup Nair Named CIO of West Corporation →

Avaya announced the appointment of Steve Joyner to European Channel Lead. Reporting to Fadi Moubarak, Vice President, Channels at Avaya International, Joyner is responsible for growing Avaya’s channel business by scaling through a fully diversified and updated landscape of channel partners and distributors across Europe. Continue reading Steve Joyner Appointed to Lead Avaya Channel in Europe →

Zappix, a leading provider of cloud-based Visual IVR On Demand solutions improving digital self-service and transforming the customer experience while reducing costs, has announced the appointment of Yossi Abraham as the company’s new President. Continue reading Visual IVR Leader Zappix Announces New President →

Avaya announced the appointment of Mark Jones, as Regional Sales Lead for Avaya UK South, where he will work closely with customers and partners to drive adoption of Avaya’s innovative communications and collaboration solutions. Continue reading Avaya Appoints Mark Jones as Regional Sales Lead for UK South →

IP Integration (IPI), a leading provider of customer engagement solutions for Contact Centres, has appointed technology entrepreneur, Alastair Mills, as non-executive chairman. Mills joins the IPI board with a long track record of business success, and his role will be to guide IPI as it looks to accelerate growth and market share in the Contact Centre industry, building on a customer base including the Co-op, United Utilities, Dixons Carphone, Bupa and Atos. Continue reading IP Integration appoints leading technology entrepreneur, Alastair Mills, to its board and builds senior team for next stage of growth →