Chase Petrey has been appointed as European Chief Operating Officer (COO) for MaritzCX, the global leader of customer experience (CX) software and services solutions. He replaces Oliver Kipp, who has recently been named Chief Customer Officer. Continue reading MaritzCX appoints Chase Petrey as new COO Europe →

Cisco announced that Gerri Elliott has been named executive vice president and chief sales and marketing officer, and Maria Martinez will serve as the company’s executive vice president and chief customer experience officer. Elliott and Martinez will join Cisco’s executive leadership team and serve as executive officers of the company. Continue reading Cisco Announces New Chief Sales and Marketing Officer and New Chief Customer Experience Officer →

West Corporation announced that Anup Nair is joining as Chief Information Officer (“CIO”), a newly created position. As CIO, Anup will have oversight of West’s technology strategy including systems integration and development, infrastructure, information security and data analytics. Continue reading Anup Nair Named CIO of West Corporation →

Avaya announced the appointment of Steve Joyner to European Channel Lead. Reporting to Fadi Moubarak, Vice President, Channels at Avaya International, Joyner is responsible for growing Avaya’s channel business by scaling through a fully diversified and updated landscape of channel partners and distributors across Europe. Continue reading Steve Joyner Appointed to Lead Avaya Channel in Europe →

Zappix, a leading provider of cloud-based Visual IVR On Demand solutions improving digital self-service and transforming the customer experience while reducing costs, has announced the appointment of Yossi Abraham as the company’s new President. Continue reading Visual IVR Leader Zappix Announces New President →