Avaya announced the appointment of Mark Jones, as Regional Sales Lead for Avaya UK South, where he will work closely with customers and partners to drive adoption of Avaya’s innovative communications and collaboration solutions. Continue reading Avaya Appoints Mark Jones as Regional Sales Lead for UK South →

IP Integration (IPI), a leading provider of customer engagement solutions for Contact Centres, has appointed technology entrepreneur, Alastair Mills, as non-executive chairman. Mills joins the IPI board with a long track record of business success, and his role will be to guide IPI as it looks to accelerate growth and market share in the Contact Centre industry, building on a customer base including the Co-op, United Utilities, Dixons Carphone, Bupa and Atos. Continue reading IP Integration appoints leading technology entrepreneur, Alastair Mills, to its board and builds senior team for next stage of growth →

Cogito, the leader in real-time emotional intelligence solutions, announced it added new members to its executive leadership team, including vice presidents of client development, strategic clients, product management, and people and culture. Continue reading Cogito Expands Leadership Team →

8×8 announced new leadership to bolster product management and product marketing organizations to accelerate innovation and global adoption of its cloud communications and contact center solutions. Former Google G-Suite product leader, Hunter Middleton, Ph.D, joins 8×8 in a newly created role of Global Vice President of Product Management to lead strategy, vision and user experience for the company’s integrated cloud communications, collaboration and contact center solutions. Continue reading Former Google G-Suite Product Leader Joins 8×8 to Lead Global Product Management and User Experience →

Oliver Kipp has been appointed Chief Customer Officer at MaritzCX, the leading provider of customer experience software and services solutions. Continue reading MaritzCX appoints Chief Customer Officer in EMEA →

Serenova announced two key changes to its executive team: CCaaS industry veteran Julian Critchfield has joined the company as Chief Operating Officer (COO); and Matt Despain, formerly Serenova’s Vice President of Product Management, has been appointed to Chief Product Officer (CPO). Continue reading Serenova Expands Executive Team to Drive Contact Center Innovation and Operational Excellence →