Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the customer experience is pleased to announce that it has been selected as a leading vendor for Attended RPA in the “Zinnov Zones for RPA Platforms – 2019” global ratings. Zinnov is a leading global management consulting firm that provides intelligence on the RPA space. Continue reading Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov →

Vonage announced that TMC, a global, integrated media company, has awarded NewVoiceMedia Solution a 2019 Product of the Year Award, presented by Cloud Computing Magazine. Continue reading Cloud Computing Magazine Names Vonage a 2019 Product of the Year Award Winner →

LivePerson, a global leader in conversational commerce, announced that its recently introduced Maven™ conversational AI platform was selected as the winner of the “Best AI-Based Solution for Customer Service” from AI Breakthrough, a leading market intelligence organization that recognizes top companies, technologies, and products in the global artificial intelligence market. Continue reading LivePerson Wins 2019 Artificial Intelligence Breakthrough Award →

Pegasystems announced it has been named a Leader in the Forrester Research report The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019 (1). Pega received among the top two highest scores in all three of the firm’s main scoring categories. Continue reading Pega Ranked a Leader in Digital Process Automation for Deep Deployments by Top Analyst Firm →

Vonage, a global business cloud communications leader, has won the Light Reading Leading Lights award for the Most Innovative Business Cloud Service. Vonage received the award for its Vonage Business Cloud (VBC) platform. Continue reading Vonage Business Cloud Wins Leading Lights 2019 Award for Most Innovative Business Cloud Service →

Voicesense, an innovative provider of voice-based predictive analytics solutions, announced that the company has won the Excellence in Customer Service Award in the category for the Technology of the Year. Continue reading Voicesense Wins Excellence in Customer Service’s Technology of the Year Award →