Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov

Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the customer experience is pleased to announce that it has been selected as a leading vendor for Attended RPA in the “Zinnov Zones for RPA Platforms – 2019” global ratings. Zinnov is a leading global management consulting firm that provides intelligence on the RPA space.

Zinnov Zones for RPA Platforms – 2019 is the first of its kind global study of Robotic Process Automation (RPA) Platform Companies that evaluates platform companies for their prowess and scalability. Zinnov assessed participating companies in the Attended RPA segment across the following dimensions – breadth of use cases, customer endorsements, developer feedback, and market visibility.

Speaking about Jacada’s leadership position in the study, Nischay Mittal, Engagement Manager – Digital Transformation, Zinnov, said, “The emergence of diverse use cases and supporting investments has warranted that Attended and Unattended RPA segments be analyzed distinctly. We would like to congratulate Jacada for their continued excellence in Attended RPA space driven by end-to-end customer service interactions across both digital self-service and agent-assisted processes. Jacada’s uniqueness comes with their ability to deliver on outcomes with one integrated Robotic Automation and AI Hub.”

Scott Merritt, Global Head of Automation at Jacada, shared, “As one of the few companies that have been providing attended bots to the marketplace for over a decade, it is great to finally see Attended RPA (formerly known as Desktop Automation) make its way into the mainstream RPA conversation. Being recognized as a leader in the first ever Attended RPA analyst review by Zinnov is a testament to the years of technology investments and our in-depth understanding of the attended segment. Our extensive contact centre automation experience allows us to provide solutions where robots and humans collaborate, delivering on the cognitive contact centre of the future.”

About Jacada

Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises helping them move further down an autonomous CX path. From guiding the contact centre agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 29 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel.

More information is available at www.Jacada.com.