NICE inContact, a NICE business announced that NICE inContact CXone – the world’s #1 cloud customer experience platform – received the highest average product satisfaction rating from its customers as well as the highest rating for overall vendor satisfaction, according to a new report by contact centre, back-office and real-time analytics research and consulting firm DMG Consulting LLC. Continue reading NICE inContact CXone Rated Highest in Product and Overall Vendor Satisfaction by Customers in DMG Consulting Report
Category Archives: Awards
Teleperformance Wins Five 2018 European Contact Centre and Customer Service Awards
Teleperformance, the global leader in outsourced omnichannel customer experience management announced it has been recognized with five European Contact Center & Customer Service Awards (ECCCSAs), across four countries in Europe: Continue reading Teleperformance Wins Five 2018 European Contact Centre and Customer Service Awards
NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature
NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category of Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Continue reading NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature
Pegasystems Honored by Best in Biz Awards for Third Consecutive Year
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced that Pega Infinity™ was named a Silver winner for Most Innovative Product Feature of the Year – Enterprise and SMB in the eighth annual Best in Biz Awards. This marks the third consecutive year that a Pega solution has been honored in this awards program. Continue reading Pegasystems Honored by Best in Biz Awards for Third Consecutive Year
CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA
TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, celebrates a successful year following its new brand launch in January 2018. Contributing to the success are several major industry award wins, expansion of the EMEA leadership team, and addition of a number of new clients. Continue reading CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA
Noble Systems Wins Best Call Centre Technology Provider for Gamification Solution at Credit Strategy
Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its Noble® Gamification solution has received Credit Strategy’s “Best Call Centre Technology Provider” award at their annual awards dinner last month. Continue reading Noble Systems Wins Best Call Centre Technology Provider for Gamification Solution at Credit Strategy