Pegasystems Honored by Best in Biz Awards for Third Consecutive Year

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced that Pega Infinity™ was named a Silver winner for Most Innovative Product Feature of the Year – Enterprise and SMB in the eighth annual Best in Biz Awards. This marks the third consecutive year that a Pega solution has been honored in this awards program.

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The award recognizes Pega Infinity™, Pega’s next generation digital transformation software suite, for its ability to help businesses improve customer engagement and operational efficiency with a unified end-to-end solution. The solution uses real-time omnichannel AI at its core to anticipate issues and provide next-best-action guidance. Clients can provide consistently superior customer experiences on the front end while digital process automation (DPA) efficiently drives business processes on the back end to ensure all work gets done seamlessly.

The Best in Biz Awards is an independent business awards program judged by a panel of 50 press and industry analyst members in North America. The eighth annual program received nearly 700 entries from public and private companies of varying sizes, industries, and geographies.

For a full list of winners, visit:

“Despite the hype around artificial intelligence and robotic automation, many organizations still haven’t connected the dots to use these tools effectively as part of a broader digital transformation strategy,” said Don Schuerman, CTO, Pegasystems. “This recognition from Best in Biz Awards demonstrates how Pega unifies these technologies to create a powerful solution that helps clients put customers first and build for the future.”

About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega PlatformTM – empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA), powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit