Eckoh plc, the global provider of secure payment products and customer contact solutions, has won two awards at this year’s PCI Excellence Awards. Continue reading Two PCI Excellence Awards for Eckoh in 2019 →

For the second year running, PCI Pal, the specialist provider of secure payment solutions for contact centres, has been presented with an award at the PCI 2019 Awards for Excellence for its role in helping organisations across the globe meet the challenges of PCI DSS compliance. Continue reading PCI Pal honoured at the PCI 2019 Awards for Excellence for second consecutive year →

NICE inContact, a NICE business announced that NICE inContact CXone – the world’s #1 cloud customer experience platform – received the highest average product satisfaction rating from its customers as well as the highest rating for overall vendor satisfaction, according to a new report by contact centre, back-office and real-time analytics research and consulting firm DMG Consulting LLC. Continue reading NICE inContact CXone Rated Highest in Product and Overall Vendor Satisfaction by Customers in DMG Consulting Report →

Teleperformance, the global leader in outsourced omnichannel customer experience management announced it has been recognized with five European Contact Center & Customer Service Awards (ECCCSAs), across four countries in Europe: Continue reading Teleperformance Wins Five 2018 European Contact Centre and Customer Service Awards →

NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category of Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Continue reading NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature →

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced that Pega Infinity™ was named a Silver winner for Most Innovative Product Feature of the Year – Enterprise and SMB in the eighth annual Best in Biz Awards. This marks the third consecutive year that a Pega solution has been honored in this awards program. Continue reading Pegasystems Honored by Best in Biz Awards for Third Consecutive Year →