Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its Noble® Gamification solution has received Credit Strategy’s “Best Call Centre Technology Provider” award at their annual awards dinner last month. Continue reading Noble Systems Wins Best Call Centre Technology Provider for Gamification Solution at Credit Strategy →

Blue Prism, the provider of the world’s most successful Digital Workforce announced that it is the first and only robotic process automation (RPA) vendor to achieve the highest level of Veracode Verified, a program that validates a company’s secure software development processes. Blue Prism is also the world’s first software vendor to attain Verified Continuous, Veracode’s top tier and its most comprehensive for integrated and mature secure practices. Continue reading Blue Prism Becomes First Software Vendor to Achieve Highest Level of Veracode Verified Accreditation →

LogMeIn announced that its flagship intelligent customer engagement solution, Bold360, has been named a gold winner in the Best in Biz Awards category for Best New Product Feature of the Year – Enterprise and SMB. Bold360 was recognized this year for the addition of Bold360 ai, a conversational chatbot and virtual customer assistant solution that delivers advanced intelligence with out of the box simplicity. Continue reading Bold360 by LogMeIn Named Best New Product Feature of the Year by 2018 Best in Biz Awards →

NewVoiceMedia, a Vonage Company and leading global provider of cloud contact centre and inside sales solutions, announced that TMC, a global, integrated media company, has named NVM Platform as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading NewVoiceMedia wins 2018 Contact Center Technology Award from CUSTOMER Magazine →

Vonage, a leading provider of business cloud communications, has been named the winner of the 2018 Aragon Research Innovation Award for the Communications Platform as a Service (CPaaS) category. The Aragon awards recognize providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Continue reading Vonage Wins the 2018 Aragon Research Innovation Award for the Communications Platform as a Service Category →

Based on its recent analysis of the North American contact centre software market, Frost & Sullivan recognizes Cicero, Inc. with the 2018 North American Enabling Technology Leadership Award. Cicero offers contact centres and back office sites – across industries – with a unique way of solving business problems using desktop activity and process data. Continue reading Cicero Acknowledged by Frost & Sullivan for its Productivity-boosting Automation Software for Contact Centres →