Based on its recent analysis of the North American contact centre software market, Frost & Sullivan recognizes Cicero, Inc. with the 2018 North American Enabling Technology Leadership Award. Cicero offers contact centres and back office sites – across industries – with a unique way of solving business problems using desktop activity and process data. Continue reading Cicero Acknowledged by Frost & Sullivan for its Productivity-boosting Automation Software for Contact Centres →

Noble Systems, a global leader in omnichannel contact centre technologies, has received the Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award, announced at last night’s Gala event, marks the sixth consecutive year that Noble has been ranked as the market leader. Continue reading Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year →

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced that it has received Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award. The award recognizes 8×8 for introducing a cloud-based technology platform that combines comprehensive unified communications as a service (UCaaS) and contact centre as a service (CCaaS) capabilities. Continue reading 8×8 Wins Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award →

Outsourced customer contact centre Ventrica is celebrating after securing a Silver award in the ‘Best Outsourced Partnership – large’ category at the prestigious European Contact Centre & Customer Service Awards 2018 (ECCCSAs). The ceremony was held last Tuesday night at Battersea Evolution in London and hosted by TV personality, Fiona Bruce. Continue reading Ventrica takes home ‘Silver’ at the ECCCSAs for its partnership with New Look →

Limitless, the UK-based inventor of a SaaS platform offering AI and crowd-sourced customer service solutions, has won ‘Best Innovation in Customer Engagement’ at 2018 Engage Awards for its successful partnership with Daily Mail Group. The award comes hot on the heels of Limitless being named as Rising Star at Deloitte’s UK Technology Fast 50 programme. Continue reading Limitless and Daily Mail Group celebrate customer engagement award win →