NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that the NVM Platform has won a 2018 Customer Sales and Service World Award. Continue reading NewVoiceMedia wins 2018 Customer Sales and Service World Award →

Sharing a joint vision of ‘smart interactions in the cloud’ which is underpinned by analytics and process excellence, Business Systems (UK) Ltd (BSL) once again received NICE Ltd’s top accolade at the prestigious Interactions Business Summit 2018. Continue reading Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018 →

Global customer services provider Arvato has been named as a leader for its capabilities in the retail sector, in a new NEAT vendor evaluation report from global industry analysts NelsonHall. Continue reading Arvato CRM named as a Retail Leader in new Report →

Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, announced the company has been named ‘Omnichannel Provider of the Year’ by Customer Contact Week, at the esteemed conference’s CCW Excellence Awards gala. Continue reading Interactions Wins Customer Contact Week ‘Omnichannel Provider of the Year’ Award →

Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced it has been named a Leader in the Forrester Research, Inc. June 2018 report, The Forrester Wave™: AI-Based Text Analytics Platforms, Q2 2018. Continue reading Clarabridge named a leader in AI text analytics →

NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was named the Best New Technology Solution by the ICMI Global Contact Center Awards. NICE inContact was recognized for its commitment to improving the customer experience at the ICMI Contact Center Expo. Continue reading NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards →