Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced that TMC, has named its CCaaS solution, CxEngage, a 2018 Products of the Year. Continue reading Serenova Awarded Cloud Computing Magazine’s 2018 Product of the Year →

Eckoh, the global provider of secure payment products and customer contact solutions, has won the Best End-to-End Customer Engagement Provider award at the recent TMT Awards 2018. Continue reading Best end-to-end Customer Engagement Provider 2018 award goes to the Eckoh Experience →

Arise Virtual Solutions has been recognized by the Global Sourcing Association (GSA) as a Top Performer “Emerging Player.” The company’s contact outsourcing platform connects thousands of virtual service providers with global brands across the UK, U.S. and Canada. Continue reading Arise Recognized as Global Sourcing Association UK Top Performer →

Unify, the Atos brand for collaboration solutions, has been positioned by Aragon Research, Inc. in the Leader section of the Globe for Mobile Collaboration, 2018[1]. Circuit, Unify’s cloud-based collaboration solution and a key component of the Atos Digital Workplace, was noted for its breadth of features, consistent user interface and cloud deployment capabilities. Continue reading Unify Named a Leader in Aragon Research GlobeTM for Mobile Collaboration, 2018 →

Business process outsourcing partner Arvato has been named as a Service Provider Champion by the Global Sourcing Association (GSA) in its annual ranking of the UK outsourcing industry’s Top Performers. Continue reading Arvato named top performer by GSA →

TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, was recently recognized as Customer Care Partner of the Year for the US by Cisco during Cisco Collaboration Summit 2018. Continue reading Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco →